Frequently Asked Questions

Everything you need to know about our handcrafted home essentials.

What is the typical shipping timeframe for furniture items?

Standard furniture orders are processed within 3-5 business days. Due to the size of our home goods, transit times typically range from 7 to 14 business days depending on your location.

Do you offer international shipping?

Currently, Jon Peters ships exclusively within the continental United States and Canada to ensure the safety and integrity of our larger home decor pieces during transit.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-built furniture or personalized items are final sale and cannot be returned.

Are your wooden products sustainably sourced?

Yes, we pride ourselves on environmental responsibility. All timber used in Jon Peters collections is sourced from FSC-certified forests and sustainable suppliers.

How do I care for my Jon Peters handcrafted items?

We recommend using a soft, damp cloth for dusting. Avoid harsh chemical cleaners or direct sunlight for extended periods to preserve the natural finish of the wood and fabrics.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger furniture purchases.